Unless stated otherwise, all orders of £50.00 or more are delivered FREE of charge to UK mainland addresses. Some georgaphical restrictions apply and we are unable to offer free delivery to the Scottish Highlands, Northern Ireland, and off-shore UK addresses. For a full list of restricted addresses and delivery prices, please view the delivery table below. Full carriage charges are calculated during the checkout.
Carriage charges will apply for all orders under £50.00, and all Special Order Parts of any value, regardless of country. Any special order items or items stated as such will be charged carriage and will be quoted for during the checkout or at time of purchase.
UK Mainland Delivery is FREE for orders over £50*
Northern Ireland and Scottish Highland and Isles Postcodes
20 kg + Scottish Highland / Northern Ireland £31.20
British Islands: Isle of Wight, Isles of Scilly, Isle of Man £24.00
* Please note; “24” or “48” refers to the name of the service used to dispatch the items, it is not a guarantee of delivery times. Some spare parts that are not kept “on the shelf” may be ordered for you on-demand, and so some time may pass between and order being received and ultimately dispatched to you. Your patience at high-demand times (March – July) is appreciated. We do everything we can to get your parts to you as soon as possible.
NOTE: International Orders: may take considerably longer and are often not trackable depending on the country and service used. Please note we will dispatch international orders but are unable to subsequently make them get to you any faster. If you are an international customer outside of UK you must allow plenty of time for your order to be delivered. We take no liability for wrongly ordered items (see below).
Special Order Parts
Spare parts can be researched on a “best endeavours” basis, based on information supplied by the customer. It is the responsibility of the customer to ensure the information provided is correct. Special order items are supplied on a non-returnable basis unless faulty. No refunds can be given for parts that have been ordered specially which turn out to be incorrect. Certain items may also be listed as a special order item and are also non-returnable.
PLEASE NOTE: All Special Order items and parts are subject to a non-refundable minimum carriage charge of £4.20.
Petrol Engine Machines
Petrol powered machines are supplied “Dry” – this means you need to add motor oil before using. You should read the operators manual fully before use. If you do not have a manual you need to contact us immediately before using the machine. Failure to use the correct oil with your machine will result in damage to the engine.
All petrol machines use standard Unleaded Petrol, and you will need to purchase this. We recommend “Aspen Fuel”.
Petrol machines do NOT run on diesel fuel unless specifically designed to. For 2-Stroke engined machines, 2-Stroke Oil will need to be added to the petrol at the correct mixing ratio – as provided in the user manual / manufacturer’s specification. Failue to do this will result in a non-warranty failure.
Please retain all packaging materials until you are happy that the product is correct, undamaged and fully working. For products delivered on pallets, please retain the pallet until you are certain the product is correct, undamaged and fully working. For any collections of products that were originally sent on a pallet, the product will need to be re-palletised by the customer before a collection can take place.
We want you to be happy with every purchase you make. Accordingly, you may inspect the items you buy as if you were in store. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please do not use or damage the items whilst you inspect them. Do not try them in an environment that might make them dirty (e.g. in the garden).
It is your responsibility to fully inspect the item upon delivery before first use, that the item you have purchased is to your satisfaction and therefore fit for purpose. Should you notice a fault or defect with any product or find that there are missing components, please contact us immediately. Failing to contact us at this early stage could affect your return/warranty entitlements.
Petrol powered machines should not be oiled or fuelled unless you intend keeping the item.
Any unwanted item unless faulty, must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused. Please do not open any blister-packs unless you intend to keep the item. Should you wish to return a product, it must be in the original undamaged packaging.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to deduct from the total any amounts due by way of compensation to either repair the goods or to cover any loss.
Delivery Charge Refunds
Mower Magic’s original outgoing delivery charges will only be refunded if you cancel and return your order with us within seven working days after the day of receipt of your goods. Otherwise delivery charges will only be refundable in the case of faulty or damaged goods, or where the incorrect product has been received.
Any delivery costs incurred by the customer to return any unwanted products are the responsibility of the customer.
Returns of small items by Post
Please return any unwanted items within 14 days from the day your parcel arrives, for a refund via the original payment method. For all UK orders, attach the pre-paid address label supplied with the despatch note to the repackaged parcel. Special order items are non-returnable (see below).
If you return your purchase after this 14 day period but within 28 days, we will issue you with a Mower Magic eVoucher to the value of the item excluding original postage costs.
With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 28 day period, we reserve the right to not offer a refund. Your item may instead be returned to you and prior to sending you will charged you the re-delivery fee that is applicable to the product purchased and the location to which your returns will be delivered.
Larger items including machines that require courier collection
If you wish to return a larger item including machinery that will require a courier collection, a collection charge of £24 may be applicable. The item must be unused, unopened, and be in its original packaging, complete with all included accessories. This does not affect your statutory rights in respect of faulty or damaged items. We are unable to offer any courier collection service to orders outside of the mainland UK.
International refund policy
Please note: if you return your purchase to us from outside the UK, this is done so at your own risk. We will not accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase. We are unable to offer any courier collection service to orders outside of mainland UK.
When will I receive my refund?
Once we have received the returned product(s) and if appropriate, any packaging, a refund will be credited to the original payment method or card. Please note that it may take up to 21 days for your bank to credit your account. We are not liable, and cannot take responsibility for any bank charges that you may incur during the refund process.